Shipping Policy — WINTRLY

Last updated: August 18, 2026

1. Processing time

Every order is prepared within 1–3 business days of payment confirmation. You receive a confirmation email with your tracking number as soon as the package ships. Orders placed on weekends or public holidays are prepared on the next business day.

2. Delivery times

Italy: 5–8 business days after shipping. Rest of the European Union: 7–12 business days. In the event of order peaks, holidays or carrier delays, the maximum delivery time is 15 business days from the order date. Past that point, contact us: either you receive your order, or we refund you in full.

3. Shipping costs

Shipping is free on all orders. No additional charge is applied at delivery.

4. Order tracking

You can follow your package at any time from the Track your order page, by entering the tracking number you received by email. Tracking can take 24–72 hours to update: this is normal and does not indicate a problem.

5. Customs and duties

No customs charges are payable by the customer. The price paid at checkout is the final price.

6. Wrong or incomplete address

Please check your address before confirming your order. If you spot a mistake, email us within 24 hours at sav@wintrly.com: we will do everything we can to change it before the package ships. Once the package has left, the address can no longer be changed.

7. Contact

WINTRLY — sav@wintrly.com — reply within 24 hours, 7 days a week.