Return & Refund Policy — WINTRLY

Last updated: August 18, 2026

1. Right of withdrawal (14 days)

You have 14 days from receiving your order to withdraw from the purchase, without having to give any reason, as provided by the Italian Consumer Code (Legislative Decree 206/2005).

2. Conditions

To be eligible for a return, the item must be in its original condition: unworn, unwashed, with the tags intact and in its original packaging. A receipt or proof of purchase is required.

3. How to request a return

Email sav@wintrly.com with your name, order number and reason, BEFORE shipping anything back. Returns sent without a prior request are not accepted. We reply within 24 hours with the full instructions.

4. Return shipping costs

Return shipping costs are the customer's responsibility, except in the case of a defective, incorrect or non-conforming item. Original shipping costs are non-refundable.

5. Defective, incorrect or damaged item

If you receive an item that is defective, in a different size from the one you ordered, or non-conforming, write to us within 14 days and attach photos. In that case you choose: a full refund or a new pair shipped out, at no cost and without having to send the package back.

6. Refunds

Once your return has been received and checked, the refund is issued to the original payment method. Once confirmed, it takes 3 to 5 business days to appear, depending on your bank's processing times.

7. Order not received

If your order does not arrive within the timeframes stated in the Shipping Policy, contact us: either you receive your order, or we refund you in full.

8. Contact

WINTRLY — sav.wintrly@gmail.com — reply within 24 hours, 7 days a week.